Frequently Asked Questions

Fully Managed IT Services — We monitor, manage, secure, and support your entire IT environment for a predictable, fixed monthly rate.

Co-Managed IT Services — We augment your internal IT team by handling routine tasks like patching, ticket resolution, and project support, while your team maintains control over strategic elements.

• Cybersecurity & Compliance

• IT Strategy & Advisory (vCIO Services)

• Cloud Migration & Infrastructure

• Network & Connectivity Solutions

By guiding clients with proactive IT strategy and compliance support, Crescent Tech helps you:

• Reduce costs, save time, and boost profitability

• Improve employee productivity and satisfaction

• Strengthen defenses against breaches, ransomware, and legal risk

• Mitigate cyber threats and stay compliant with industry standards

Every fully managed package includes:

• vCIO Services — Strategic IT planning, budgeting, and consulting with regular reviews and transformation roadmaps

• Client Success Concierge — A single point of contact who coordinates your tech services, billing, and strategic communication

• Client Management Tools — Access to professional automation, ticketing, CRM, remote monitoring, documentation, and notifications

• Vendor Coordination — We manage escalation and troubleshooting with third-party vendors (network, software, hardware, cloud providers)

• Procurement Support — Guidance on purchasing, configuration, licensing, warranty, and ensuring authentic business-class solutions

• Network Management — Monitoring, administration, SSL and DNS management, incident response (remote & on-site as needed)

We partner with operationally mature organizations that value strategic, standards-based IT management. By committing to quality onboarding (only accepting a limited number of new clients each month), we ensure tailored deployment, reliable performance, and scalable systems.

Our structured approach means:

• Clients have direct access to support—no middlemen or ticket bottlenecks

• We gather insights to enhance training and system improvements

• Service Levels are tiered (P1–P4) for urgency—critical server outages are P1; password resets are P4 (self-serve options available)

• Over time, this strategic approach yields compounding benefits: increasingly smooth operations and proactive responsiveness

We specialize in supporting organizations in:

• Professional Services (Legal, Finance, Insurance, Real Estate, Consulting)

• Manufacturing & Industry

• Healthcare Providers

• Education Institutions

• Non-Profit Organizations